Free UK & EU delivery over £20
Our Store Policies
In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers. Read the following sections to find out more about how we ship or exchange products, or about how we secure your personal data. Please don’t hesitate to contact us if you have any questions!
Shipping & Return
Shipping
E’anna has a warehouse in UK and international warehouse based in Brussels. Our team ensures your order is being processed as quickly as possible. Your order will dispatch from the nearest warehouse when possible.
In most cases, the package will be delivered within the estimated time of arrival. However, the actual delivery date may be affected by flight arrangements, weather conditions and other external factors.
Free UK & EU delivery over £20.
(Outside of UK & EU £15 shipping will be added on)
Your order will be dispatched within 3-5 business days excluding weekends and bank holidays.
Returns
We will accept returns for items that are damaged or faulty. Please email us within 14 days of your purchase, so we can coordinate a return for a replacement or refund via the original payment method. You are paying your return postage. The original shipping fee is non-refundable. Refunds exclude any delivery charges.
